Help Desk Specialist

A financial firm is looking for a Help Desk Specialist to join their team in Miami, FL.

Pay: $40-45/hr 

Must be bilingual in Spanish/English
This role is onsite 5 days/week
This role is supporting a team of 60 people

Responsibilities:
Provide Tier 1 & 2 Technical Support
Respond to IT support requests via email, phone, or ticketing system
Diagnose and resolve hardware, software, and network issues
Escalate complex problems to higher-tier IT support when necessary
Manage IT Assets & Systems
Install, configure, and update software and hardware
Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)
Ensure proper documentation of technical issues and resolutions
Support Cloud & SaaS Applications
Assist users with Office 365, Google Workspace, and other productivity tools
Troubleshoot VPN, remote desktop, and cloud-based applications
Security & Compliance
Educate users on best practices for IT security
Support data backup and recovery processes
Monitor and report potential security threats

Qualifications:
Required
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Language: English & Spanish
Experience with Windows, macOS, and Linux troubleshooting
Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
Knowledge of the platforms (AZURE, INTUNE, IVANTI)
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
Basic scripting (PowerShell, Bash) is a plus 
Strong problem-solving and multitasking abilities
Excellent communication skills for non-technical user
Ability to work in a fast-paced environment

Preferred
IT certifications (CompTIA A , ITIL, Microsoft Certified: Modern Desktop Administrator)
Experience with enterprise security tools (firewall, antivirus, endpoint protection)
Previous experience in a customer-facing IT support role

Tools
IAM Application JIRA (Control of users with special profiles)
Ivanti MdM
Azure by Microsoft
Intune MdM
NetX 360
Aravo TPRM
Salesforce