A financial firm is looking for a new member for their Executive/VIP Tech Services team in New York, NY.
Pay: $54/hr
This role is hybrid with up to 4 days a week onsite in New York office (5 days depending on events). Occasional travel to Westchester office may be required.
This team is dedicated to delivering the highest level of technology support to the firm's most senior managers.The global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support.
Responsibilities:
- Provide a single point of contact for all IT related issues to senior management (VIPs)
- Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
- Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
- Field non-standard technology request
- Home support visits as needed
- Board support of quarterly meetings for Executives and Directors
- Liaise with global IT service teams in support of senior managers
- Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
- Pro-actively monitor all aspects of technology used by executives
- Provide support off hours remote support for any technical issue
- Maintain a continuous focus on technology and information security
- Provide advice and suggestions for VIPs - professional and personal technologies
- Identify areas where technology can enable and enhance the lives of senior management
- Advanced screening of new technologies, including pre-pilot, pilot, and UAT
- Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
- Create and/or and maintain tools and processes for the Executive Service Team
Qualifications:
- A Bachelor's degree and/or 5 years of experience in the technology service space
- Experience supporting senior executives
- Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
- Must possess excellent verbal and written communication skills
- Experience in fast pace/financial services environment preferred
- Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron
- Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
- Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues
- Maturity to be able to execute job functions with minimal guidance
- Ability to effectively host calls with senior members of the firm, translate complex technical problems, and develop quick response plans to information security incidents
- Very strong verbal and written English communications skills
- Should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization; Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help
- Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others
Required Technical Skills:
- Windows Desktop (Windows 10/11)
- Active Directory skills
- PowerShell Scripting skills
- Wireshark
- Splunk
- Extrahop
- Sysinternal tools
- Telephony
APPLY NOW
Back to Search Results
Pay: $54/hr
This role is hybrid with up to 4 days a week onsite in New York office (5 days depending on events). Occasional travel to Westchester office may be required.
This team is dedicated to delivering the highest level of technology support to the firm's most senior managers.The global team works closely together to optimize the firm's technology for each senior manager and provides 24/7 support.
Responsibilities:
- Provide a single point of contact for all IT related issues to senior management (VIPs)
- Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
- Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
- Field non-standard technology request
- Home support visits as needed
- Board support of quarterly meetings for Executives and Directors
- Liaise with global IT service teams in support of senior managers
- Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
- Pro-actively monitor all aspects of technology used by executives
- Provide support off hours remote support for any technical issue
- Maintain a continuous focus on technology and information security
- Provide advice and suggestions for VIPs - professional and personal technologies
- Identify areas where technology can enable and enhance the lives of senior management
- Advanced screening of new technologies, including pre-pilot, pilot, and UAT
- Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
- Create and/or and maintain tools and processes for the Executive Service Team
Qualifications:
- A Bachelor's degree and/or 5 years of experience in the technology service space
- Experience supporting senior executives
- Confidence in representing the whole of Technology to the firm's most senior managers (VIPs)
- Must possess excellent verbal and written communication skills
- Experience in fast pace/financial services environment preferred
- Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron
- Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
- Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues
- Maturity to be able to execute job functions with minimal guidance
- Ability to effectively host calls with senior members of the firm, translate complex technical problems, and develop quick response plans to information security incidents
- Very strong verbal and written English communications skills
- Should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization; Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help
- Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others
Required Technical Skills:
- Windows Desktop (Windows 10/11)
- Active Directory skills
- PowerShell Scripting skills
- Wireshark
- Splunk
- Extrahop
- Sysinternal tools
- Telephony
APPLY NOW
Loading...
Success!
Your application was successfully sent!