Technical Customer Success Manager

A financial firm is looking for a Technical Customer Success Manager to join their team. 

Location: Must be commutable to Boston, New York, Philadelphia, Cleveland, Richmond, Atlanta, Chicago, St. Louis, Minneapolis, Kansas City, Dallas, or San Francisco
Pay: $75-80/hr
Must be a US Citizen; no sponsorship available

Hard Skills:
Cloud data team-CSMs should know cloud, cloud security, solid data lifecycle management, data mesh, data AI, data analytics, they need to understand the concept
Understanding customers need/providing guidance to them to help them develop their cloud strategy (cloud/data)
Exceptional PM skills, project methodology

Soft Skills:
Strong analytical & problem solving skills
Willing and able to learn
Building relationships-internally, on team, etc. 
Lead meetings, deliver presentation, keep customer engaged & help influence their decision

Responsibilities:
• Develop a customer success delivery strategy(s) with clear goals.
• Develop customer migration strategies and assist customers in addressing migration challenges and helping to ensure smooth delivery.
• Communicate clearly and consistently to manage expectations and understand and provide a positive customer journey from start to finish.
• Provide analysis and reporting of customer feedback.
• Collect and share customer feedback with relevant teams.
• Develop metrics that provide insight to product teams and management.
• Leverage empathy and relationship skills to foster strong customer and product team connections to enable the delivery of value from multiple product teams.
• Responsible for processes, tools and platforms, cross-functional communication, client engagement and critical stakeholder management for enterprise cloud data products and services
• Influence product requirements and feature roadmaps from concept through delivery. May oversee development of business requirements, which align with the overall objectives and manage scope to plan.
• Provide consulting and guidance on business solution development in the data and analytics space and cloud technologies
• Demonstrate leadership, collaboration, exceptional communication, negotiation, strategic and influencing skills to gain consensus and produce the best solutions.
• Engage with Senior leadership, business leaders at Client and the Board to share the business value.
• Promote collaboration across business and IT organizations

Qualifications:
• 3 years of product management customer success experience
• Familiarity with cloud technologies, AWS Services and cloud data security
• Solid understanding of data lifecycle management, data mesh, data movement, data governance, data catalog, data lake, data AI analytics, data analytics workbench, data access management, Trino SQL query, data visualization and reporting.
• Excellent relationship building and communication skills.
• Demonstrate exceptional program management skills and able to approach each project methodically
• Strong analytical and problem-solving skills.
• Ability to coordinate and work with diverse groups of subject matter experts.
• Must possess strong technological aptitude along with strong system and process analysis skills.
• Must possess solid business acumen, and can communicate effectively, conduct meetings and deliver formal presentations.
• Ability to work effectively independently or in a team environment.
• Ability to influence successfully in a highly matrixed or virtual organization.