Information Governance Manager

A law firm is looking for an Information Governance Manager to join their team in Boston, NYC, D.C., or Miami. 

Compensation: $150-180K

The Matter Mobility Information Governance Manager is responsible for managing the firm's Matter Mobility Program in compliance with all firm policies. This role involves managing a team who handle various aspects of Matter Mobility, including client file transfers into and out of the firm, return of client files, destruction orders, legal holds, and general data management related to attorney arrivals and departures. The Matter Mobility Manager will drive continuous process improvements, maintain thorough documentation around core Matter Mobility processes, and collaborate with multiple departments to ensure operational excellence. The Matter Mobility Manager must be capable of stepping into daily operations, when needed, and should have a proactive approach to understanding and optimizing processes and workflows. This position works closely with practice group managers, attorneys, leadership, and administrative departments, including, but not limited to, Information Governance, IT, Infosec, Privacy, and Intake teams.

Responsibilities:

• Lead a team of professionals to administer and fully operationalize Matter Mobility operations, including management of client records onboarding and offboarding processes, return to client initiatives, legal hold operations, destruction orders, and attorney arrival and departure data management.

• Manage the day-to-day work of direct reports by efficiently planning tasks, fostering a collaborative team environment, overseeing performance management, and resolving conflicts. This involves setting clear objectives, providing regular feedback, encouraging teamwork, and addressing issues promptly to ensure smooth operations and team cohesion.

• Design, implement, and continuously improve the technology systems capabilities related to Matter Mobility operations. Identify and leverage technology to support Matter Mobility objectives.

• Ensure compliance with IG processes and solutions for secure handling of sensitive, confidential, privileged, financial, and proprietary information.

• Review and enhance the firm's legal hold strategies. Administer legal holds, as directed.

• Conduct document reviews, as necessary.

• Maintain quality control metrics and measure against goals.

• Conduct periodic audits and compliance with Matter Mobility processes and systems.

• Travel to office locations to provide oversight and training on Matter Mobility procedures and best practices, when necessary.

• Utilize critical thinking skills to analyze complex concepts and employ a broad range of tools, methodologies, and techniques to generate new ideas and solve issues associated with further operationalizing the Firm's Matter Mobility Program.

• Collaborate with IT Department and third-party consultants, when necessary, to support the Matter Mobility Program's technology goals and objectives, including substantial data analysis, data remediation, process automation, integrations, defining requirements and configurations, testing, and developing additional technology solutions, where appropriate.

• Report to management and senior leadership on matter mobility issues, risks, and the effectiveness of the firm's Matter Mobility Program.

• Assume additional responsibilities, as requested.

This role requires 60% in office presence; remote work is permissible 40% of the time.

Qualifications:

• Four-year college degree or equivalent combination of education and work experience.

• Professional certification in Information Governance preferred.

• 5 years' experience in Information Governance, Privacy, and/or Records Management, preferably in a legal setting or professional services environment.

• Experience in the development and implementation of a matter mobility program in a law firm preferred.

• Proficiency in Relativity, iManage document management system, and import/export tools preferred.

• Proven ability to develop and implement policies and procedures.

• Excellent planning, organizational and project management skills.

• Strong analytical and problem-solving abilities.

• Exceptional attention to detail and accuracy.

• Effective oral, written, and interpersonal communication skills with internal and external stakeholders.

• Ability to work independently and collaboratively with cross-functional teams.

• Ability to prioritize, execute, and problem solve in a fast-paced environment.

• Ability to be flexible and adaptable to support new firm strategies and changing priorities.

• Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.

• Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.