ITSM Change Analyst

detroit, michigan
ITSM Change Analyst
Job Responsibilities
• Review, Authorize or Deny changes in conjunction with Technology Leadership.
• Issue and revise Change calendars and schedules.
• Produce and Analyze Change Record Reports to determine trends and drive action to improve trends in a positive direction
• Support and enforce Technology Policy (including policing rogue Change).
• Liaison with all necessary parties to coordinate Change and maintain relationships.
• Manage the end to end process in conjunction with team members and partners.
• Provide for and analyze reports regarding activities. (including success/failure, and customer information)
Desired Experience:
• 4 years + combined experience in Service Management
• 2 years + as a leader in Change Management
• 1 years + in business analysis or enterprise governance (or equivalent experience)
Required Skills:
• Proficient knowledge of Change Management Platforms and Technologies
• Knowledge of ITIL and key ITSM concepts
• Strong Written and Verbal Communication skills
• Strong Customer Service skills
• Must be able to identify impact of changes, in order to identify and mitigate risks
• Must be able to maintain composure under pressure, accurately assessing problem situations
• Must work effectively in a fast-paced, team-based, Customer Service oriented environment
• Must be able to exercise pushback effectively at all levels
Desired Skills:
• Understand and be able to apply a structured methodology in order to lead Change Management activities
• Experience working in ServiceNow is a plus

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