DevOps Production Support Engineer

jersey city, New Jersey

A major financial services firm is looking for a DevOps Production Support Engineer to join their team in Jersey City, NJ.


  • Define strategies on monitoring and capacity management
  • Work to a set of prioritized tasks ensuring regular updates ensuring the target solution remains the key focus
  • Understand phased delivery to ensure work is completed to a defined specification and schedule
  • Rollout new releases and patches to the platform
  • Help identify efficiencies in processes and contribute to their automation
  • Thoroughly test automated processes ensuring they are robust and meet requirements
  • Provide feedback and propose solutions to management on performance, capacity and design issues
  • Document designs and architectures and distribute minutes and meeting actions
  • Work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the users


  • 5+ years of experience in a production support or similar role
  • Experienced in providing multi-disciplined technical support as part of a team and have practical knowledge of performance and capacity management from an application, database and network perspective as well as strong aptitude for automation
  • Strong DevOps mind-set and be prepared to work across both dev and production teams with a view of automation and self-service platforms

Role Specific Technical Skills

Production experience across the following:

  • System administration – In-depth knowledge in Linux/Unix and good knowledge on Windows systems
  • Good general understanding of global infrastructure, firewalls and networking, and considerations in these areas
  • Networks: Good understanding of network principals and practical knowledge of load balancing technologies
  • Monitoring – Experience in managing monitoring tools (such as ITRS Geneos, Promoteus) and performance profiling
  • Automation – Experience of automated test and release cycles and server automation tools such as Ansible, Bladelogic, Jenkins, Artifactory, Bitbucket, Git and integration with security vaults
  • Experience in migrations from legacy platforms to new solutions ensuring technology evolution is maintained
  • Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages; Python, Perl
  • Understanding of user and server authentication enabling end to end automated release cycles whilst ensuring security is a primary consideration
  • Understand of cloud-based platforms and solutions and delivery of PAAS solutions
  • Experience in Jira, Confluence and Service Now

Desirable IT Skills:

  • Containers – exposure to Docker and Kubernetes
  • Scripting – strong skills in Ansible, desirable skills in Python
  • Security - Knowledge of and API interaction with CyberArk or Vault
  • Databases – exposure to or skills in SQL Server, Oracle and noSQL DBs
  • Understanding of application lifecycle and Agile methodology
  • Good tasks management, prioritization, risk management
  • Appreciation of production processes, including change and release management, incident and problem management

Personal Attributes:

  • Strong problem solving skills
  • Good interpersonal skills and team player
  • Ability to consider multiple ideas and work to agree on best fit solution
  • Client focused
  • Attention to detail
  • Strong aptitude and interest in technology
  • High energy level coupled with a desire to take on responsibility
  • Able to multi-task

Job keywords:

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