Collections Associate II

cranberry township, Pennsylvania

Our client is seeking a Collections Associate to join their team in Cranberry Township, PA.

The Work Itself

  • Responsible for managing and collecting all the outstanding accounts receivables from dealership customers, including recovering overdue payments on dealership accounts
  • Resolve dealership customer billing issues and reducing the amount of accounts receivables
  • Collection of lump sum settlements for future retail-related chargebacks/negotiating lump sum settlement payments
  • Research any discrepancies
  • Encourage the dealer to find alternative payment solutions
  • Contact dealership personnel by phone/mail and assist them to make payments
  • Frequent contact with dealership personnel, matrix partners, and outside partners
  • Conduct all conversations in a clear, friendly, and professional manner
  • Verify all personal identifying information; Use Microsoft programs and client-specific database to review the accounts for any previous notations and to find answers to questions
  • When circumstances indicate, communicate with appropriate offices for follow up
  • Maintain strict confidentiality with customer account information

The Skills You Bring

Required Skills

  • A Bachelor’s degree in a business-related field required and/or 3+ years in financial services or similar industry; education may be used as a proxy for experience
  • Strong communication and effective listening skills
  • Knowledge of Microsoft Office (including Excel)
  • Persuasive speaking skills
  • Ability to use positive language

Desired Skills

  • Microsoft Office (including Excel and Word)

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