Sustain Developer - W2 Eligible Only

detroit, Michigan

Our client is seeking a Sustain Developer to join their team in Detroit, MI.

W2 Eligible Only
No C2C or sponsorship

The IT Sustain team is looking for an outstanding Technical Lead. This individual is responsible for steady state application production support activities including: executing deployments, access management, audits, incident management, change management, etc. She/he works across all functional areas of the company to reproduce and resolve customer issues, achieving high levels of customer satisfaction. The right candidate will be an empowered self-starter, familiar with working in a fast-paced environment. The position will have the responsibility to work with customer support, development teams, and infrastructure teams to reproduce and resolve issues.

Responsibilities

  • Lead application severity incident to quick resolution
  • Provide resolution of any technical issues faced by the application
  • Assign task to team and guide the team in resolving technical issues
  • Participate in technical discussions with the development team for deployment and code reviews
  • Drive knowledge transition from development to sustain team for each functional deployment
  • Lead RCA and SWAT investigations for the Sustain team
  • Take ownership of complex issues following through to resolution
  • Conduct real-time queue monitoring and decision making
  • Represent application requirements for Infrastructure activities
  • Assess, plan and communicate steady state upgrades/patches
  • Participate in Discovery Phase to assist with scoping effort for application teams
  • Devise and develop solutions to meet or exceed business requirements Security Vulnerability Remediation
  • Participate in technical meetings and status meetings with the business
  • Co-ordination between upstream applications to resolve incidents
  • Communicate with several different technology areas in a highly matrixed organization
  • Facilitate day to day execution of real time technical support and troubleshooting
  • Attend CAB Meetings and approve changes
  • Support business continuity and disaster recovery activities

Other Key Responsibilities (enhanced services):

  • Lead maintenance of master documents i.e., Runbook, Playbook and help maintain accurate application documentation
  • Provide guidance in designing solution
  • Lead resolution of Sev1 and SEV2 incidents
  • Provide guidance in resolving performance related issues
  • Review and accept the technical documentation
  • Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team

Qualifications:

  • Java knowledge
  • Java, Oracle and Operational support experience would put this person in the best position to be successful. Although this is not a development/coding position, the candidate’s ability to read and understand those technologies is a requirement.

Job keywords:

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