Sustain Developer IV - W2 Eligible Only

 W2 Eligible Only
No C2C or sponsorship 

The IT Sustain team is looking for an outstanding Technical Lead. This individual is responsible for steady state application production support activities including: executing deployments, access management, audits, incident management, change management, etc. She/he works across all functional areas of the company to reproduce and resolve customer issues, achieving high levels of customer satisfaction. The right candidate will be an empowered self-starter, familiar with working in a fast-paced environment. The position will have the responsibility to work with customer support, development teams, and infrastructure teams to reproduce and resolve issues.

Mandatory Skills
Lead application severity incident to quick resolution

Provide resolution of any technical issues faced by the application

Assign task to team and guide the team in resolving technical issues

Participate in technical discussions with the development team for deployment and code reviews

Drive knowledge transition from development to sustain team for each functional deployment

Lead RCA and SWAT investigations for the Sustain team

Take ownership of complex issues following through to resolution

Conduct real-time queue monitoring and decision making

Represent application requirements for Infrastructure activities

Assess, plan and communicate steady state upgrades/patches

Participate in Discovery Phase to assist with scoping effort for application teams

Devise and develop solutions to meet or exceed business requirements

Security Vulnerability Remediation

Participate in technical meetings and status meetings with the business

Co-ordination between upstream applications to resolve incidents

Communicate with several different technology areas in a highly matrixed organization

Facilitate day to day execution of real time technical support and troubleshooting

Attend CAB Meetings and approve changes

Support business continuity and disaster recovery activities


???????Other Key responsibilities (enhanced services):

Lead maintenance of master documents ie Runbook, Playbook and help maintain accurate application documentation

Provides guidance in designing solution

Lead resolution of Sev1 and SEV2 incidents

Provides guidance in resolving performance related issues

Review and accept the technical documentation

Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team



PLEASE PROVIDE EXAMPLES OF CANDIDATE"S WORK --- URL/PORTFOLIO
Desired Skills
Must have: Java knowledge

Client is looking for Java, Oracle and Operational support experience would put this person in the best position to be successful. Although this is not a development/coding position the candidates ability to read and understand those technologies is a requirement.