Customer Support

morrisville, North Carolina

Customer Support

6 months plus contract ($15/hour)

Remote to start but onsite in Wilmington NC or Raleigh, NC post Covid.

Monday – Friday 8:30 to 5pm (plus one weekend per month)

 

$15/hour

 

Attention to detail, strong written/verbal communication skills, strong computer/typing skills, basic technology troubleshooting skills, programs in particular- Outlook, Word, Excel, some inbound/outbound call handling skills, capable of online researching, can navigate screens/databases, works well in a team environment (even when remote), reliable and dependable, self-motivated, and able to avoid distractions

Provides high quality customer service to client customers including consumers, health care professionals (HCP moving forward) and client personnel. Documents interactions according to guidelines. Identifies adverse events and product complaints (PC). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.

Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.  Process medical information request (e.g., fulfillment) via e-mail; fax and regular mail.  Perform line checks and system verifications and generate reports.

 

High School Diploma  

 

Intangibles:
• Excellent organizational skills

• Ability to handle multiple tasks

• Time management skills

• Excellent interpersonal skills

• Ability to work in a team environment and/or independently as needed

• Demonstrated confidence and initiative

• Flexibility

•Ability to perform under stress

• Regular and consistent attendance

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