Production Support Analyst

portland, Oregon

Our client is seeking an Production Support Analyst to join their team in Portland, OR.

As an Application Development Advisor in a Production Support Analyst role, you join a small, fast-paced, reputable Support and DevOps organization that operates courageously and thoughtfully. In this role you are a critical component of many feature delivery teams throughout their software-development lifecycle. You will focus on production support and processes to ensure the steady state operation in the healthcare space.

Responsibilities

  • Work on initiatives that involve fostering support processes with vendors and internal partners
  • Support some select services (incl. Docker Swarm, Grafana, Ansible, Linux, AWS)
  • Interface with internal and external teams to coordinate changes to production
  • Identify and solve production issues
  • Provide teams with insights from production operation
  • Facilitate release activates with teams as code is promoted to various environments

Qualifications

  • A Bachelor's degree in a related field
  • 2+ years of experience supporting Engineering/DevOps/Production
  • Working knowledge of incident and change management
  • Strong communication skills
  • Linux operation and support experience
  • Experience with Bash, Python, NodeJS
  • Experience with one of the following: Ansible, Salt, Puppet, Chef
  • AWS experience: EC2, VPC, S3
  • Experience with REST and HTTP protocol, NGINX configuration Git flows and best practices, Jenkins TLS/SSL certs and PKI
  • Network routing / troubleshooting experience
  • Able to utilize system monitoring tools such as Splunk, Grafana, Graphite, Prometheus,
  • Experience using Dynatrace Docker containers as a delivery method
  • Kubernetes operations and architecture experience
  • Experience with Java technologies: Tomcat, Maven, Nexus, Scala, Java tuning/troubleshooting
  • Experience with IAM, STS, Lambda, API-GW, LBs, ECS, EKS, ECR, RDS, DynamoDB SQL and NoSQL database management, L7

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