Telecommunications Specialist

parsippany, New Jersey

Our client is seeking a Telecommunications Specialist to join their team in Parsippany, NJ.

Qualifications

  • Two-year Associates Degree; Bachelors preferred
  • 10+ years in Contact Center and Telephony environment experience with PBX/ACD, VOIP, and IVR/Voice response systems in both on-premise and cloud delivery models
  • Experience with the Contact Center domain from both technology and business application perspectives
  • Intermediate understanding of leading AI technologies and the application of AI and Machine Learning to Contact Centers
  • Experience in voice and data transmission and the support of customized end-user applications
  • Experience with cloud telephony technologies such as RingCentral, 8x8, or Broadview, etc.
  • Experience with cloud Contact Center technologies such as inContact, 8x8, Five9, or Genesys, etc.
  • Able to develop customized management reporting upon request
  • Strong communication skills
  • Willing and able to learn with a positive cooperative attitude toward coworkers
  • Experience with Avaya application suite preferred
  • Experience in fraud prevention and systems security preferred

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