Data-Business Advisor - ServiceNow

bloomfield, Connecticut

A health services organization is seeking a Data/Business Advisor - ServiceNow to join their team in Bloomfield, CT.


  • Assist in the support of Global Data and Analytics team’s work intake standards (Project, Non-Project Enhancement/PS)
  • ServiceNow Reporting Specialist focused on leveraging the tool to deliver standard and consistent reporting to support the operational and strategic reporting needs across team
  • Participate in Requirement Gathering sessions with the Clients with a focus on aligning business requirements with tool and work intake standards and capabilities
  • Focus on Out of the Box Alignment
  • Participate in Development Design Sessions, User Testing and Training/Communication/Change Management Sessions
  • Support client training and provide educational literature to help ease the client's transition following implementation


  • A Bachelor’s Degree
  • 5+ years of experience in, client services or client management type role
  • Able to manage multiple priorities and in a matrix environment
  • Strong communication skills
  • Participate in a matrixed project team
  • Able to facilitate the translation of business requirements
  • Experience in successful delivery of third-party solutions
  • Strong facilitation skills
  • Able to think conceptually and articulate challenging business concepts to different audiences
  • Experience working independently with limited direction/guidance (i.e. start-up environment)
  • Experience with the ServiceNow Tool Suite
  • Experience with customer facing roles is preferred

Job keywords:

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