Technical Support Analyst I

charlotte, North Carolina

A bank holding company is seeking a Technical Support Analyst to join their team in Charlotte, NC.


  • Fulfilling requests and ensuring appropriate governance is applied
  • Assuring proper IT Governance by establishing, implementing, managing, and maintaining policies and procedures and standards
  • Maintaining integrity and traceability, change control, routing and releasing of standards
  • Creating and managing exception processes to standards and future remediation
  • Reviewing complex processes and identify ways to streamline ownership and minimize usage of resources
  • Creating effective communications frameworks and channels that can be leveraged to share standards roadmaps but also for other IT communications
  • A Bachelors Degree in a related field


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