Corporate Travel Counselor

A workforce management solutions company is seeking a Corporate Travel Counselor to join their team remotely. 

Responsibilities:

  • Providing exceptional traveler care to corporate clients, including executive servicing of our client’s Senior Leaders inclusive of the C-Level executives.
  • Organizing reservations for business travelers accurately and efficiently, aiming to complete the transaction at the point of sale.
  • Informing the customer of the companies travel policy, and communicate this to ensure adherence.
  • Completing after call work and finalizing the travelers itinerary.
  • Providing advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation.
  • Demonstrating commitment to customers, provide unsurpassed service by understanding, anticipating, and exceeding their expectations.

Requirements:

  • 2+ years of experience in international expertise.
  • A strong understanding of international fare construction and airline routing principles including tax rates.
  • A dedicated work space within own residence that follows the ergonomic and safety guidelines for performing travel counselor duties.
  • Completing the Flexible Work Arrangement Application and Agreement.
  • Completing the Work Environment and Safety Assessment.
  • High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted).
  • Dedicated and separate analog landline phone for training and production calls (no VOIP – voice over internet protocol)
  • *CB

 

 

 

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