Business Support Analyst

tampa, Florida

An American post-trade financial services company is seeking a Business Support Analyst to join their team in Tampa, FL.


  • Providing professional phone support for clients for client within the CAPS area
  • Resolving customer problems without extensive help 
  • Working closely with both business contacts and clients to setup critical file transmissions 
  • Working in several environments including Linux/Unix and IBM Mainframe, utilizing various managed file transfer middleware infrastructure systems 
  • Documenting all work performed and following change management procedures 
  • Supporting several file transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) 
  • Transferring files over public and private networks through encrypted file transfer protocols 
  • Authenticating users against existing user repositories 
  • Aligning risk and control processes into day to day responsibilities 



  • 2+ years of experience
  • Bachelor's Degree
  • SSH, SSL, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM)
  • *CB

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Files must be less than 2 MB.
Allowed file types: doc docx pdf.

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