Sr. Core Voice Engineer

livingston, New Jersey

A financial services company is seeking a Sr. Core Voice Engineer to join their team in Livingston, NJ or Houston, TX

Responsibilities:

  • Designing, planning and executing core voice initiatives (TDM and IP Telephony, SIP, SBC, Session Routing, ACD, Contact Center, Voice-mail, legacy PBX migrations, IP Telephony platform upgrades, etc.) 
  • Introducing road maps that follow the global technology strategy and standards.
  • Creating and executing technical infrastructure projects to upgrade or refresh supported systems.
  • Developing high and low level technical documentation for consistent deployments and operational turnover.
  • Developing utilities to automate repetitive tasks to reduce time of delivery.
  • Interfacing with various levels or groups within the organization to gain consensus and buy-in from all parties.
  • Interacting with customers and peer group managers.
  • Understanding documented, technical concepts and procedures to cross train others in this area.

Qualifications:

  • A Bachelors Degree in Computer Science or a related field
  • 10+ years of enterprise level Avaya platform deployment and integration experience
  • Experience with Cisco, Skype for Business, and Oracle SBC/SRE platforms would be a plus.
  • Demonstrates expert level experience with Microsoft Office applications (Word/Excel/PowerPoint/Visio/Project).
  • Developing self and others through coaching, contributing to team success, continuously learning and sharing knowledge.
  • Demonstrate ability to formally present technical material related to design governance and metrics based initiatives.
  • Vendor Interaction, understand the product/technology lifecycle, follow end-of-life and provide recommendation for changes/upgrades

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