Network Vendor Manager

irving, Texas

You will serve as a Network Vendor Manager for a leading financial company. 

Responsibilities 

  • Provide vendor support for our global network with a focus on network infrastructure globally
  • Create reports that demonstrate vendor performance and SLA adherence 
  • Coordinate weekly, monthly, quarterly performance reviews with vendor account managers 
  • Create Service Improvement Plans for vendors to execute against and measure progress 
  • Coordinate conference calls with vendors and internal technical teams to conduct in-depth technical reviews of ongoing incidents 

Qualifications

  • 3+ years experience working in a corporate IT support environment. 
  • Familiarity with IT Service Management applications, like ServiceNow. 
  • Basic knowledge of enterprise technology solutions. 
  • Basic knowledge of TCP/IP communications and/or telecommunications
  • ITIL v3 Foundations certification a plus. 

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