Helpdesk Support

jersey city, New Jersey

Responsibilities:

  • Provide support for all end users of hardware and software, this includes the operating systems, office applications, various custom applications, printers, etc
  • Support Windows Operating Systems
  • Utilize IT Service Manager solutions to log and update tickets and review knowledge articles
  • Provide resolution of system/application problems as reported to the IT Service Desk through problem determination, root cause, problem logging and follow through to completion
  • Implement hot fixes, patches, updates
  • Contribute to the IT Service Desk Key Performance Indicators as updated

Certifications:

  • Certification, college degree or BA in Computer Technology or equivalent training
  • 4+ years’ experience in call center or computer customer service
  • Hands-on experience in the troubleshooting and break/fix of IT equipment and software
  • MCP (Microsoft Certified Professional) - W2K stream or above
  • MCSA (Microsoft Certified Systems Administrator)
  • ITIL V3 Certified
  • Must be able to demonstrate competency to concurrently talk and type with accuracy
  • Knowledge of Windows operating systems, past and present and LAN/WAN environment
  • Familiarity with MS Office Suite, Blackberry, MS Outlook and Mobile Device Management solutions
  • (eg. MaaS360)
  • Advanced knowledge of industry standard hardware/software
  • Ability to read and comprehend specialized technical documentation, as required
  • Ability to handle multiple concurrent calls/tasks in a fast paced environment
  • VPN/Citrix and RSA Token support
  • Previous experience working in the Financial Services industry
  • Customer service orientation
  • It would be beneficial to have experience working in the a Capital Markets environment

Job category:

Job keywords:

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Files must be less than 2 MB.
Allowed file types: doc docx pdf.

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