ServiceNow Tech Lead

marlborough, massachusetts
ServiceNow Tech Lead
This individual will be responsible for leading ServiceNow platform and work on ServiceNow  ITIL, Request fulfillment, CMDB,  Knowledge management and Cloud provisioning modules. In this role, the individual will assists in reviewing requirements, developing solutions, and providing technical direction.
 Job Responsibilities            
  • Develop and enhance ServiceNow ITOM, ITSM and CMDB modules
  • Develop new Service Catalog, workflow and orchestration
  • Enhance User experience using Service Portal, Business rules and  Java scripting
  • Support ServiceNow key modules – Incident, Change, CMDB, Catalog and Knowledgebase
  • POC new ideas and functionality

Keys to the Position

  • Strong ServiceNow hands on experience
  • Experience on ServiceNow key modules like ITSM, ITOM and CMDB
  • Experience on ServiceNow Helsinki version is a plus
  • Experience on AngularJS is a plus

 Five plus years of combined experience on ServiceNow or other ITSM tools:

  • Must have demonstrated experience on ITIL processes – incident management, change management, CMDB and service catalog
  • 1-2 years of experience on Software development life cycle (SDLC) tools and agile methodology
  • Excellent organizational, interpersonal, written and verbal communication skills, and ability to articulate solution 


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